Refund policy

At Quinvix, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns Eligibility

You have the right to return or exchange your items within 14 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required for all returns.

2. How to Initiate a Return

To start the return process, please follow these steps:

Contact our support team via email at quinvix.ltd@gmail.com or call us at +44 7456 006366.
Provide your order number and the reason for the return (please include photos if the item is damaged or defective).
Once your request is reviewed, our team will provide you with the necessary instructions on how and where to send your package.

3. Shipping Costs

Defective or Incorrect Items: If the product you received is faulty or incorrect due to an error on our part, we will cover the return shipping costs.
Customer Preference: If you are returning the item due to a change of mind or incorrect size selection, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned product. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 business days, depending on your card issuer's policies.